Frequently Asked Questions
Do you have order minimums?
Typically we do not, with rare exceptions of certain promotional items where our vendors require minimums or only sell in certain lot quantities. We pride ourselves in meeting the needs of every customer no matter how small. Every order is important and will receive the same attention to detail. We try to give as many design options as possible to meet your budget. All-Star will do what our competitors won’t.
Do you have a line card or pricing structure?
We do not. Every design, customer and application is unique. We are happy to supply free, no pressure quotes that meet your needs at any time. Contact us at 585-623-4000 or email@example.com for more details.
What are your turnaround times?
Typically 2 weeks from order placement, give or take a couple of days. Delays on the customers end in getting artwork approvals can delay the process. In cases of quicker turnaround being necessary, we will do our best to meet your needs. Once again, we strive to deliver where our competitors won’t.
What services do you offer?
Screen Print, Embroidery, Vinyl Heat Transfer, Screen Print Transfer, Sublimation, and printing of vinyl for signs and decals. We offer installation for vehicle decals and signs. We have our Graphic Designer Brandon on staff whether you need your logo updated, recreated in a vector format, or designed from the ground up. If you don’t see it on our site, just ask. We are capable of most of your promotional needs, and have partners we work with for the few items outside of our capabilities.
Do you have additional set up charges?
Typically we do not have any additional set up or screen charges from what is quoted. What we quote you is what you pay-no surprises. The exceptions to that is for embroidery we do have a one time charge of $45.00 to digitize your logo so that our embroidery machines can sew out your logo. Provided you don’t change your logo, or dramatically alter the size of the embroidery, you never pay that fee again. For screen print and other decoration methods we need to have your logo in either a vector or expandable pdf format. A jpeg or photoshop file doesn’t allow us to adjust the size of the logo without creating distortion. If you don’t have a vector or expandable PDF there will be a one time fee of $35.00 to create that file. Again, you would never pay that fee again when you order in the future, and we will provide you with an electronic copy of the vector file upon payment.
Do you offer delivery?
Typically we do not, but there are rare exceptions. Orders can be picked up at our shop during business hours. If delivery is required we can arrange it, but there will be a charge. Cost will vary based on where we are delivering to.
Will you print or embroider items if I purchase them separately and bring them to you?
We are more than happy to do this for you, with a couple of notes-First our policy is that while we do not expect anything to go wrong, blems do happen on occasion. If an item you supply is damaged during the decoration process, while we do not charge for that item, we also do not pay to replace the damaged item. If you order the item through us, any damage is at our cost and will be replaced. We are also able to offer better decorating pricing if the items are ordered through us.
When is a good time to stop in the shop?
We are open 7:00 am to 7:00pm Monday through Friday, and can be available on the weekends by appointment. If you are a new, or potential new customer, typically afternoons between 1 pm and 5 pm work best as both Jeff(sales) and Brandon(graphic design/decoration) are usually here during those hours. We are always happy to have customers stop in, but it is recommended to give us a head up at 585-623-4000 or firstname.lastname@example.org so we can make sure we have the appropriate people here to meet your needs and answer your questions when you stop in.
Do you have samples for me to see or try on?
We do have a small selection of items here at the shop, but most items are made to order. We have extensive catalogs (click here to view) and also work with several other suppliers not listed in the catalogs. It simply isn’t feasible to carry samples of everything. That said, if there are a couple of select items you want to see and intend to order if you like them, we will do our best to get samples for you to check out. Just because you don’t see something on our website, or in our catalogs, doesn’t mean we don’t have it, or can’t get it. Just ask, we pride ourselves on meeting your needs.
What do you need to place an order?
We typically require a 25% deposit at the time the order is placed, with the balance due when the order is ready. We gladly accept cash, check or credit cards. We need the items you want and the colors and sizes as well as artwork files if you have them. Prior to processing your order, you will be sent a sample sew out of your logo for approval, or digital mocks for all other decoration methods. We do not process any items until you tell us you are happy with what we are doing.
Do you offer store front capabilities?
We do, we have a variety available here on the website. If this is something you are interested in give us a call (585-623-4000) or email( )and we will be happy to give you more information.